App Store Support

On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, select Jewelry Identifier, then tap Cancel Subscription. If there is no Cancel button or you see an expiration message, the subscription is already canceled.

Apple's full instructions are available in its subscription cancellation guide.

No. Deleting Jewelry Identifier does not cancel an Apple subscription. Cancel it from Settings > your name > Subscriptions before deleting the app to prevent future renewals.

Check the Apple Account used for the purchase. Search your email for “receipt from Apple” or “invoice from Apple” to identify the account that was charged, then sign in with that account and check its subscriptions.

If Apple did not bill you, another company may be the billing provider. In that case, contact the company shown on your receipt or statement.

Apple handles refunds for App Store purchases. Sign in at reportaproblem.apple.com, choose “I'd like to”, select “Request a refund”, and follow Apple's instructions. Refund eligibility is determined by Apple.

For more information, see Apple's refund request guide.

First, make sure your device is signed in to the Apple Account that made the purchase. If the app shows a Restore Purchases option, use it while signed in to that account. You can also close and reopen the app after confirming the purchase in your Apple subscriptions.

If Premium is still unavailable, email us at [email protected] with the purchase date and a screenshot of the issue. Do not send your Apple Account password or full payment details.

Email [email protected]. Please describe the issue, include the email address you want us to use for the reply, and attach a screenshot if helpful. Never include a password or full payment-card details.